TERMS & CONDITIONS OF SALE
- LEGALLY BINDING AGREEMENT
BY PLACING AN ORDER FOR GOODS AND/OR SERVICES ON THIS WEBSITE, THE USER AGREES TO BE BOUND UNCONDITIONALLY BY THESE TERMS AND CONDITIONS OF SALE.
ACCEPTANCE OF THESE TERMS AND CONDITIONS OF SALE BY THE USER CONSTITUTES A BINDING LEGAL AGREEMENT BETWEEN ARCTIC WOLF GEAR AND THE USER.
THE AGREEMENT BETWEEN THE USER AND ARCTIC WOLF GEAR IS CONSTITUTED BY THESE TERMS AND CONDITIONS OF SALE.
- PRELIMINARY NOTICES IN TERMS OF THE CONSUMER PROTECTION ACT, 2008
2.1. IN TERMS OF SECTION 22(1) OF THE CONSUMER PROTECTION ACT, 2008, THESE TERMS AND CONDITIONS OF SALE HAVE BEEN DRAFTED AND DISPLAYED IN PLAIN LANGUAGE.
2.2. IF YOU DO NOT UNDERSTAND THE CONTENT, SIGNIFICANCE AND IMPORT OF ANY OF THE PROVISIONS OF THESE TERMS AND CONDITIONS OF SALE, PLEASE CONTACT ARCTIC WOLF GEAR VIA EMAIL: GRANT@ARCTICWOLFGEAR.COM
2.3. YOUR ATTENTION IS DRAWN TO CERTAIN TERMS AND CONDITIONS CONTAINED HEREIN WHICH CONSTITUTE OR HAVE THE EFFECT OF BEING:
LIMITATIONS OF RISK OR LIABILITY IN FAVOUR OF ARCTIC WOLF GEAR AS THE SUPPLIER OF THE GOODS OR SERVICES OFFERED FOR SALE OR USE ON THIS WEBSITE;
ASSUMPTIONS OF RISK OR LIABILITY BY YOU, THE USER;
INDEMNITIES IN FAVOUR OF ARCTIC WOLF GEAR; OR
AN ACKNOWLEDGEMENT OF CERTAIN FACTS BY YOU, THE USER.
- NO OFFER
3.1. Users should regard nothing contained in this website as an offer but rather as an invitation to do business.
3.2. Unless specific arrangement is made prior to engaging with the website or placing an order, the goods and services advertised on this website are available to South African clients and delivery addresses only.
- DESCRIPTION OF GOODS AND SERVICES
4.1. While Arctic Wolf Gear takes reasonable efforts to ensure that the description and pricing of goods advertised on this website are as accurate as possible, it does not warrant that such information is accurate, complete, and error-free. If goods ordered are not as described on this Website, the User must return the goods to Arctic Wolf Gear who shall refund the User for the full price paid for such goods together with the costs of returning same to Arctic Wolf Gear.
5.1. Prices on this website are always quoted in South African Rand (ZAR).
5.2. Prices published on this website will be updated from time to time and Users are required to check for any updates to prices of goods and/or services before any order is placed.
5.3. Arctic Wolf Gear cannot confirm the price of any goods or services until an order is placed with it. However, Arctic Wolf Gear will not charge a price higher than the one displayed on the website for any goods or services unless the price, as displayed, contains an inadvertent and obvious error.
5.4. Arctic Wolf Gear will not be bound by any errors in pricing which result from technical problems on the website or by the unlawful modification of data on the website by unauthorized persons.
5.5. Arctic Wolf Gear shall take reasonable steps to inform any affected Users about any pricing errors on the website as soon as they are discovered.
5.6. Where Arctic Wolf Gear advertises or promotes any goods or services offered at reduced prices, the price published on the website after the advert or promotion has been published or announced will be the price of the goods already reduced as advertised or promoted.
5.7. The costs of delivery and/or any other costs associated with any transaction will be displayed separately in the confirmation of the User’s order before checkout.
- COMMENCEMENT OF SALE AGREEMENT AND REVIEW OF TRANSACTION
6.1. An agreement of sale will only come into effect when the User electronically submits a properly completed order for goods or services on the website and confirmation of that order is dispatched by Arctic Wolf Gear to the User.
6.2. The addition of any goods or services by the User to their shopping basket and/or wishlist without completing the necessary checkout process on the website will not constitute a valid order.
6.3. Users will always be given an opportunity to review the entire transaction and to correct any mistakes or to withdraw from the transaction before finally placing any order on the website. Should a User, due to a technical error or otherwise, not be afforded the opportunity to review any transaction, the User may cancel the transaction within 14 days of receiving the goods or in the case of services, within 14 days of the agreement being concluded. If a transaction is cancelled as aforesaid, the User shall return the goods or stop using the services and Arctic Wolf Gear shall refund all payments made by the User.
6.4. An order received via the website will only be processed by Arctic Wolf Gearonce payment has been authorised or received, as the case may be.
7.1. Payment for purchases made via the website can be made by credit card or electronic fund transfer (EFT).
7.2. In compliance with section 43(5) of the ECT Act, Arctic Wolf Gear uses the services of PayU Payment Solutions (Pty) Ltd to process credit card and EFT payments. PayU Payment Solutions (Pty) Ltd is Level 1 PCI DSS Certified and uses the strictest form of encryption for all transactions. For more information on PayU Payment Solutions (Pty) Ltd, please visit www.payu.co.za.
7.3. Arctic Wolf Gear does not process or store User’s credit card details.
7.4. Arctic Wolf Gear reserves the right to request further information from a User in order to verify any order placed or for the processing of any payment due.
- USER’S COOLING-OFF RIGHTS IN TERMS OF SECTION 44 OF THE ECT ACT
8.1. A User will be entitled to cancel, without reason and without penalty, any transaction for the supply of goods within 7 days after the date of the receipt of the goods; or of services within 7 days after the date of the conclusion of the agreement.
8.2. The only charge that may be levied on the User is the direct cost of returning the goods.
8.3. If payment for the goods or services has already been made by the User, they shall be entitled to a full refund of such payment within 30 days of the date of cancellation.
9.1. Arctic Wolf Gear will process and ship a User’s order within 24 hours upon receiving a User’s order (excluding weekends and holidays). A User’s order will be couriered to their door within 2-3 business days.
9.2. Arctic Wolf Gear shall take all reasonable efforts to ensure that goods or services ordered by Users are delivered within a reasonable time and in good order. However, where Arctic Wolf Gear is reliant on third parties to deliver goods and services ordered on the website to Users, it cannot guarantee delivery times.
9.3. Delivery time estimates are calculated from the date and time when the goods leave the Arctic Wolf Gear warehouse, which is usually within one working day of an order being confirmed.
9.4. Deliveries are done on business days only. Weekend and after hours deliveries are subject to an additional surcharge and may be organised by special request only (this option is not available online, the User may contact Arctic Wolf Gear directly to organize this).
9.5. Arctic Wolf Gear will not be responsible for any loss or delays caused by delayed or non-delivery resulting from incorrect delivery information being given by the User during the checkout process.
9.6. Delivery charges presented during the order checkout process are final. Delivery charges provided anywhere else on the website are for estimate purposes only and are subject to change at any time without notice.
9.7. In terms of section 46(1) of the ECT Act, Arctic Wolf Gear must execute an order within 30 days after the date on which an order placed by a User has been confirmed, unless an alternative delivery date has been specifically pre-arranged and agreed upon between Arctic Wolf Gear and the User.
9.8. If Arctic Wolf Gear fails to execute any order within the 30 day period, or within such other period that has been specifically agreed to with the User, the User may cancel the agreement with 7 days’ written notice to Arctic Wolf Gear, and Arctic Wolf Gear shall refund all monies received from the User.
9.9. Apart from any liability that may arise in terms of clause 9.8, Arctic Wolf Gear shall not otherwise be liable for any direct or indirect loss of whatsoever nature sustained by any User as a result of the late or non-delivery of any item ordered which is not due to any fault on the part of Arctic Wolf Gear.
- LIMITED OR NO STOCK
10.1. If Arctic Wolf Gear is unable to perform in terms of the agreement on the grounds that the goods or services ordered are not available, Arctic Wolf Gear shall immediately notify the User via email of this fact and/or shall publish such notice on the website.
10.2. Any payments already made by the User for goods that are no longer in stock or that cannot be delivered by Arctic Wolf Gear will be refunded to the User within 30 days after the date of such notification.
- REFUND POLICY
11.1. Should a User be eligible for a refund in accordance with these terms and conditions, the User may elect to either:
receive in store credit to the value of the original order in the form of a gift vouchers, or
receive a full refund through the payment method used by the User for the original order.
11.2. In the event that the User selects to receive a refund for any order that has been cancelled, the User will receive a full refund of the purchase price within 30 days of the date of cancelling this agreement.
- RETURNS POLICY
12.1. If a User is not satisfied with their purchase, the User may return the goods in the original condition and packaging to Arctic Wolf Gear within 30 days for a full refund. Email firstname.lastname@example.org and Arctic Wolf Gear will arrange collection.
- GOVERNING LAW
13.1. The law applicable to this agreement, its interpretation and any matter or litigation in connection therewith or arising therefrom will be the law of the Republic of South Africa.
- DISPUTE RESOLUTION
14.1. Any dispute which may arise between any parties to this agreement shall be referred to arbitration and resolved in accordance with the Rules of the Arbitration Foundation of Southern Africa (“AFSA”) by an arbitrator.
14.2. The arbitrator shall be agreed upon between the parties and failing such agreement, and within a period of ten (10) days after the arbitration has been demanded by the parties, any party to such dispute shall be entitled to request the chairperson for the time being of AFSA to make the appointment who, in making the appointment, shall have regard to the party’s requirement of speedy arbitration.
14.3. Nothing in this clause shall preclude a party from obtaining interim relief on an urgent basis from a Court of competent jurisdiction pending the decision of the arbitrator.
14.4. The arbitration shall be held in Pretoria at a venue agreed to between the parties in writing, and shall be conducted in English and completed as soon as practically possible.
14.5. The parties irrevocably agree that any award that may be made by the arbitrator shall be final and binding, and may be made an order of any Court to whose jurisdiction the parties are subject.
- AMENDMENT OF THESE TERMS AND CONDITIONS
15.1. Arctic Wolf Gear reserves the right, at any time, to amend any of the terms and conditions set out herein.
15.2. An updated version of this agreement containing any amended or new terms and conditions will be posted on the website from time to time.
15.3. Any amendment made to this agreement shall become binding and enforceable from the date of publication.
15.4. The User agrees that it is their responsibility to peruse any amended version of this agreement when accessing the website and placing any order.
15.5. If the User objects to any amendment which is binding on them or which may become binding on them, the User must stop accessing and using the website immediately and should not place any orders.
- TERMINATION OF THIS AGREEMENT
16.1. In the event of a breach of any of the terms and conditions of this agreement by either party, then the other party shall have the right, without prejudice to any other rights it may have at law, including the right to claim damages:
16.2. to enforce the relevant provisions of this agreement, and to claim payment of any amounts due, owing and payable immediately, or
16.3. to cancel this agreement.
16.4. In the event of any breach by either party, and the other party instructs its attorneys to make demand and/or to institute legal proceedings, then in either such event, the party in breach shall be obliged and agrees to pay on demand all legal costs and disbursements so incurred including, particularly, all costs as between attorney and client, it being the intention that the aggrieved party shall not incur any liability whatsoever for any legal expenses as a result of a breach by the other.
17.1. Users may receive operational and promotional emails from Arctic Wolf Gear pertinent to their order. These include but are not exclusive to: reminder emails, payment related emails, delivery emails and feedback related emails. The nature of these emails (automated) is such that the User will be unable to remotely un-subscribe to these mails. If a User discontinues using the Arctic Wolf Gear website these emails will automatically discontinue.
18.1. Users may not cede, sub-license or otherwise transfer any rights they may have under this agreement or which may otherwise have been obtained through the use of this website.
18.2. In the event of any part of this agreement being found to be partially or fully unenforceable, for whatever reason, this shall have no effect on the application or enforceability of the rest of this agreement.
18.3. This agreement, or any of the terms and conditions contained therein, as amended from time to time, contains the record of the entire agreement between the User and Arctic Wolf Gear.
18.4. Failure to enforce any provision of these terms and conditions shall not be deemed a waiver of such provision nor of the right to enforce such provision.
THE USER EXPRESSLY ACKNOWLEDGES THAT THEY HAVE READ THESE TERMS OF SERVICE OF SALE AND UNDERSTANDS THE RIGHTS, OBLIGATIONS, TERMS AND CONDITIONS SET FORTH HEREIN. BY PLACING AN ORDER WITH ARCTIC WOLF GEAR ON THE WEBSITE AND/OR CONTINUING TO USE THIS WEBSITE, THE USER EXPRESSLY CONSENTS TO BE BOUND BY THESE TERMS AND CONDITIONS OF SALE.
These terms and conditions were last updated on 31 August 2016 and this version supercedes all previous versions published on the website before this date.